ClearScholar Drives Mobile Connectedness on Campuses Through Salesforce.org Partnership
INDIANAPOLIS — July 31, 2017 — ClearScholar, a leading mobile student safety and engagement platform, today announced a partnership with Salesforce.org, the philanthropic arm of Salesforce, to allow ClearScholar customers to integrate Salesforce Service Cloud, the world’s #1 customer service platform, in a student-facing mobile application.
Through the partnership, ClearScholar’s platform leverages Salesforce Service Cloud, which offers case management, case creation, a searchable knowledge base, usage reporting and more. This decreases the number of service inquiries a university receives by providing students with easy access to self-service through a rich knowledge base where frequently asked questions on a range of subjects are accessible. Additionally, by allowing students to ask questions and find answers from the ClearScholar platform, students can put into practice self-advocacy.
“The number of higher education customers who are using Salesforce as a key part of their overall technology strategy is significant, and ClearScholar is leading the mobile student app space by prioritizing integrations as a vital part of the product strategy,” said Jason Stele, Vice President of Product at ClearScholar. “Institutions understand the need to create a sticky, functional app for students that can seamlessly integrate with a number of key university systems. ClearScholar is focused on creating a mobile on-ramp to enterprise solutions like Salesforce which enables users to effectively navigate and select, mobile-optimized features of the existing solution with ease.”
“Today’s students want to feel empowered with tools and information delivered through a familiar mobile experience. Now more than ever, higher education institutions have an opportunity to leverage mobile technology to augment the student journey,” said Pat McQueen, General Manager of Higher Education at Salesforce.org. “We’re excited to partner with ClearScholar to help more universities put students at the center of their connected campus and ultimately improve the student experience.”
ClearScholar currently offers the Salesforce integration at Butler University and plans to expand this functionality to additional clients in the coming school year.
“ClearScholar has provided the ability to have a singular mobile platform that provides a breadth of functionality and system integrations, in concert with a revolutionary way of providing prescriptive, personalized engagement with campus resources. This platform is vital for our mobile-first information technology strategy focused on meeting the needs of the evolving student and ensuring every possible mechanism is deployed for student success,” said Pete Williams, CIO at Butler University.
The higher education industry is shifting to a more student-centric mentality where the overall student experience is prioritized. ClearScholar’s integration with Salesforce is just one of several integrations the company offers within its platform.
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ClearScholar is a student safety and engagement platform that connects students and institutions to build, retain and grow lifelong relationships. ClearScholar delivers a personalized, mobile student experience that includes a mobile student ID and curated events, news and activities that align with their specific interests and needs. Administrators have access to a platform to encourage student engagement and drive student outcomes as well as enhance campus security. Visit clearscholar.com or follow @ClearScholar for more information.
Salesforce.org is a nonprofit social enterprise with a mission to empower its community of stakeholders to accelerate impact in a whole new way. It impacts thousands of organizations and the millions of people they serve by delivering the world’s best nonprofit and educational technology solutions at affordable rates. It also inspires employee giving by matching their donations and driving volunteer engagement in the community. And it leverages a unique self-sustaining model to generously re-invest the revenue generated back into the community through strategic grants focused on education and workforce development.
Since 1999, Salesforce technology has powered more than 31,000 nonprofit and education institutions; Salesforce and its philanthropic entities have provided nearly $160 million in grants; and Salesforce employees have logged more than 2.2 million volunteer hours around the world.
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